Get in Touch

Contact Our Support Team

We're here to help you with any questions about our payment gateway, integration, or account setup.

Email Us

For general inquiries and support

support@rwandapay.rw

Call Us

Mon-Fri, 8AM - 6PM

+250 785 120 223

Visit Us

Our headquarters

Kigali Heights, 5th Floor
KG 7 Ave, Kigali, Rwanda

Business Hours

Monday - Friday:8:00 AM - 6:00 PM
Saturday:9:00 AM - 2:00 PM
Sunday:Closed

Send us a Message

Fill out the form below and we'll get back to you within 24 hours.

Average response time: 2-4 hours during business hours

Frequently Asked Questions

Find quick answers to common questions

How quickly do you respond to support tickets?

We respond to all inquiries within 24 hours during business days. For urgent matters, please call our support line.

Do you offer technical support for API integration?

Yes! Our technical support team is available to assist with API integration, webhook setup, and any technical questions.

Can I schedule a demo before signing up?

Absolutely! Fill out the contact form with "Demo Request" in the subject line, and we'll schedule a personalized demo for you.